Last Updated: 2025-01-23
At Collectors Haven AB, we strive to provide the best customer experience possible. This Refund and Returns Policy outlines the conditions and procedures for returning or refunding your purchases made through our website or physical store.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required to process any return or refund.
Certain types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
Additional non-returnable items:
- Opened CDs, DVDs, vinyl records, and other media products
Please do not send your purchase back to the manufacturer unless instructed by us.
Partial Refunds
In certain situations, only partial refunds will be granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email notification regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. Processing times for refunds can vary.
If you’ve done all of this and still haven’t received your refund, please contact us at support@collectorshaven.se.
Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, please email us at support@collectorshaven.se. Send your item to:
Collectors Haven AB
Centralgatan 10B, 149 32 Nynäshamn, Sweden
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.
Shipping Returns
To return your product, mail it to:
Collectors Haven AB
Centralgatan 10B, 149 32 Nynäshamn, Sweden
Shipping Costs
- Customers are responsible for paying their own shipping costs for returning an item. Shipping costs are non-refundable.
Trackable Shipping
For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need Help?
For any questions related to refunds and returns, please contact us at:
Email: support@collectorshaven.se
Business ID: 559289-3209
Address: Centralgatan 10B, 149 32 Nynäshamn, Sweden